Terms of service

Terms of Use

Welcome to the CEAN website, www.cean.com (the “Site”), owned and operated by GetGlow Pty Limited (DBA CEAN) ("CEAN", “we”, “us”, or “our”).

Except as otherwise noted herein, these Terms of Use (“Terms”) govern your use of the Site and CEAN’s services, content, and products made available through the Site.

Please also review our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

1. Acceptance of Terms

By using this Site, you agree to be bound by these Terms. If you do not agree, please do not access or use the Site. CEAN may modify these Terms at any time. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review them regularly.

2. Site Content

All content and materials on the Site—including text, images, graphics, product designs, logos, trademarks, and software (“Content”)—are the property of CEAN or our licensors and are protected by intellectual property laws. You may use the Site for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, or transmit any Content without CEAN’s written permission.

We reserve the right to change or discontinue any aspect of the Site at any time without notice.

3. Orders and Purchases

We reserve the right to limit or cancel orders, especially those that appear to be placed by resellers or distributors. We may restrict orders placed under the same account, credit card, or shipping address.

CEAN is not responsible for shipments reported as delivered by carriers. You are responsible for providing a correct delivery address at checkout.

During high-volume periods, shipping timeframes may vary and are not guaranteed.

4. Prohibited Uses

You agree not to use the Site to:

  • Violate any laws or regulations;

  • Transmit false, infringing, or malicious content;

  • Interfere with the Site’s operation or security;

  • Use the Site for commercial purposes without authorization;

  • Introduce viruses or harmful code.

5. User Content

By submitting content (e.g. reviews, tagged photos, testimonials), you grant CEAN a global, royalty-free license to use and share it in marketing and promotional channels, including social media, ads, and email. This includes your social handle and likeness.

You confirm you have all necessary rights to share this content and that it does not violate the rights of others.

6. Intellectual Property

All CEAN trademarks, logos, and product designs are the intellectual property of GetGlow Pty Limited. You may not use our marks or content without written consent.

7. Disclaimers

This Site is provided “as is” and “as available.” We do not make warranties about its accuracy, reliability, or availability. CEAN disclaims all warranties to the fullest extent allowed by law.

We try to display product details as accurately as possible, but your device settings may affect how colors and textures appear.

8. Limitation of Liability

To the maximum extent permitted by law, CEAN shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or our products.

9. Indemnity

You agree to indemnify and hold harmless CEAN and its affiliates, employees, and directors from any claims or damages resulting from your misuse of the Site or violation of these Terms.

10. Governing Law

These Terms are governed by the laws of the State of NSW, Australia, except where otherwise required by law.

11. Dispute Resolution & Arbitration

Before commencing any arbitration or court proceedings, both parties agree to engage in good faith in an informal resolution process for a period of 60 days to attempt to resolve the dispute.

If the matter remains unresolved after this period, the dispute must be submitted to binding arbitration administered by the Australian Disputes Centre (ADC) (or another mutually agreed arbitration body) in accordance with its rules then in effect. The arbitration will be conducted in Sydney, New South Wales, and the language of the arbitration will be English.

To the extent permitted by law, each party waives any right to participate in a class action or representative proceeding, and agrees that any arbitration will be conducted on an individual basis.

Nothing in this clause prevents either party from seeking urgent interlocutory relief in a court of competent jurisdiction in New South Wales.

12. Termination

We may suspend or terminate access to the Site at our discretion, especially in cases of misuse or violation of these Terms.

13. Severability

If any part of these Terms is found unenforceable, the rest will remain valid and enforceable.

14. Contact Us

If you have any questions or concerns regarding these Terms, you may contact us at:

GetGlow Pty Limited (DBA CEAN)
526/368 Sussex St, Sydney NSW 2000
Email: hello@cean.com
Website: www.cean.com