Terms of service

GetGlow Pty Limited (ABN 42 636 185 316) trading as CEAN
Suite 11 (Floor 2), 402 New South Head Rd, Double Bay NSW 2028, Australia
hello@cean.com

Effective 25 August 2026

These Terms cover your use of www.cean.com, your CEAN account, and the CEAN products you buy. Please read Section 3 before wearing a CEAN garment.

Sections 1–11 apply to everyone. Section 12 adds a few terms depending on where you live — including, for US customers, an agreement to settle disputes individually rather than in court.

1. Who you're buying from

We ship worldwide from our fulfilment centre in Los Angeles through Global-e, our international commerce partner.

Global-e is the seller of record for every CEAN order. Your contract for the purchase itself — payment, delivery, duties and taxes — is with a Global-e entity, on the terms shown to you at checkout. You are the importer of record, and any duties are calculated and shown before you pay.

These Terms cover everything else: our website, your account, your reviews and photos, our marketing, and the CEAN products themselves. We stand behind our products — bring any problem with a garment to us at hello@cean.com and we'll deal with it, whoever processed the sale.

2. Accepting these Terms

When you click the purchase button at checkout, you accept these Terms and Global-e's terms of sale. Both are linked next to that button.

We may update these Terms from time to time. Changes only ever apply going forward — the version in place when you ordered governs that order, including returns and anything that goes wrong with it. The current version, with its effective date, is always on this page.

You need to be 18 or over to order.

3. Wearing CEAN safely

CEAN garments are compression apparel. They're clothing, not medical devices, and they aren't intended to treat or prevent any medical condition. Nothing on our site is medical advice.

If you have any pre-existing medical condition, don't wear a CEAN garment unless a medical professional has told you it's suitable for you. That includes anything affecting your circulation, your heart, your skin or sensation in your limbs, and it includes pregnancy and recovery from surgery.

Take the garment off and get medical advice if you notice numbness or tingling, increasing pain, coldness, a change in skin colour, or damage to your skin.

Our size guide helps you choose a clothing size — it isn't a medical fitting. Reviews describe individual experiences and aren't evidence a product will do anything particular for you.

4. Products, orders and delivery

We describe and photograph our products as accurately as we can, but screens differ, so small variations in colour and texture are normal.

Delivery estimates are based on carrier service levels, not guarantees. If a parcel is reported delivered but hasn't reached you, tell us and we'll trace it with the carrier and either replace it or refund you. There's no deadline for telling us — sooner is just easier to trace.

If something is listed at the wrong price, we'll contact you before it ships and you can confirm at the correct price or cancel for a full refund — we won't simply charge you the higher price.

5. Returns and refunds

Your legal rights come first. If a garment is faulty, not as described, or not of acceptable quality, you have rights under the law where you live — see Section 12. When that's the case: we pay return postage, we refund the delivery charge you paid, there's no deadline for telling us, sale items are included, and it doesn't matter if the tags or packaging are gone.

Separately, we offer a voluntary returns policy. Within 30 days of delivery you can return an unworn, unwashed item with tags for a refund. We deduct the cost of the prepaid return label — US$12 in the US, US$19 elsewhere — or send it back your own way at your own cost and we deduct nothing. Exchanges are free worldwide. Final sale items aren't covered by this voluntary policy, and we may limit it to one return per product.

Those conditions apply only to change-of-mind returns. None of them apply when you have a legal right to a remedy.

Refunds go to your original payment method, within 2 business days of us receiving the item or you showing us it's on its way — whichever comes first. We don't give store credit instead of a refund unless you ask.

We may decline a change-of-mind return where there's a clear pattern of abuse. We'll tell you why, and this never applies to a faulty item.

6. Your account and rewards

Keep your login details secure and tell us if you think your account has been compromised. You can close your account any time — that doesn't affect orders already placed.

Rewards points have no cash value and aren't transferable. If we materially change or end the programme, we'll give you 60 days' notice to use points you've earned.

7. Using our site

Please don't break the law using our site, interfere with how it works, scrape it or use it to train an AI model, resell our products without our agreement, or abuse discount codes and referral links. If you do, we may remove content, cancel orders or close your account — and we'll tell you why.

Everything on the site — text, images, garment designs, patterns, logos and software — belongs to us or our licensors. Browse and print pages for your own use; anything beyond that needs our written permission. If you think something on our site infringes your copyright, email legal@cean.com.

8. Reviews and photos you share

When you post a review or share a photo, you're confirming it's yours, it's honest, and you've told us about anything you received for it — a free product, a discount, points, or a connection to CEAN.

You give us a licence to use it in our marketing, including your first name or handle and your image, and you keep ownership. If you change your mind, email hello@cean.com — we'll stop using it in new marketing within 14 days and remove it from things we control within 30 days.

We publish reviews as they come in, under a moderation policy applied the same way to good and bad ones. We don't filter reviews by rating and we don't pay more for a positive one. Where a reviewer received something in exchange, we label the review.

9. Emails and texts

We only send marketing you've signed up for, and it's never a condition of buying anything. Unsubscribe any time — the link in any email, STOP to any text, your account settings, or hello@cean.com. We action opt-outs within 5 business days at the latest, usually straight away. Message and data rates may apply; frequency varies.

How we handle your information is in our Privacy Policy.

10. Our responsibility to you

We're responsible for loss that's a foreseeable result of us breaking these Terms or not taking reasonable care.

We're not responsible for lost profits or business, lost data, or loss caused by not following Section 3 or the care instructions. Our total liability is capped at the greater of what you paid for the order and A$500 — except in Australia, New Zealand and Canada, and anywhere else the law doesn't allow a cap, where no cap applies.

None of that limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says we can't limit. We don't ask you to indemnify us.

We can't promise the site will always be available or error-free, and neither of us is responsible for delays genuinely outside our control.

11. Problems, law and the small print

Talk to us first — hello@cean.com. We aim to reply within 2 business days and resolve things within 30. If that doesn't work, either of us can write to the other setting out the problem, and we'll try in good faith for 30 days. We'll offer mediation at our cost if you want it. None of this stops you going to a court or tribunal whenever you like — except for US customers, where Section 12.3 applies.

Nothing in these Terms removes a right you have under a law that can't be excluded by agreement. Where that's the case, that law wins and this document is read to fit around it.

These Terms are governed by the law of New South Wales, Australia, and the consumer protections where you live apply as well and win where they conflict. You can always bring a claim against us in the courts where you live, and we'll only bring one against you there.

If part of these Terms is unenforceable, the rest still stands. We can transfer our rights to a buyer of the business as long as yours aren't reduced. Our related companies and our people can rely on Sections 10 and 12.3. Notices go to legal@cean.com, or to the email on your account.

12. Extra terms for where you live

12.1 Australia and New Zealand

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law:

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to us as the brand behind the products, whoever processed your sale. New Zealand customers have equivalent rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which we can't contract out of.

For both countries: no cap applies to our liability to you, there's no deadline for reporting a fault beyond what the law allows, no fee to claim, and sale items are included. Email hello@cean.com with your order number and a photo — we'll respond within 10 business days and cover the cost.

Nothing here requires you to arbitrate or stops you joining a class action. You can go to NCAT, VCAT, QCAT or your equivalent state tribunal, or the New Zealand Disputes Tribunal, at any time.

12.2 EU, EEA, United Kingdom and Switzerland

You keep every consumer protection of the country where you live, and you can sue in your own courts. Nothing here requires you to arbitrate or stops you joining a collective action.

You have 14 days to cancel, for any reason. That's a legal right, separate from our voluntary 30-day policy, and it runs from when you receive the goods — or the last item, if your order arrives in several parcels. Just tell us: hello@cean.com is easiest.

When you cancel within those 14 days:

• We refund everything you paid, including the standard delivery charge — not only the price of the goods.
• We refund within 14 days of you telling us, once we've received the goods back or you've shown us they're on the way, whichever comes first.
• You pay the direct cost of return — €16, £14 or CHF15 using our label, or nothing if you send it back yourself. No restocking or handling fee.
• The refund goes to your original payment method.

Your goods must also match the contract. In the EU that's a legal guarantee of at least two years, with the first year presumed to be our problem unless we show otherwise. In the UK you have a 30-day right to reject, then rights to repair, replacement or refund, with the first six months presumed to be our problem.

If we can't resolve a complaint, contact the European Consumer Centre in your country or your national consumer authority.

12.3 United States

Please read this. It changes how disputes between us are resolved and asks you to give up the right to a jury trial and to join a class action. You can opt out within 30 days with one email, free, with no effect on anything else.

Governing law. The law of the State where you live applies, along with the Federal Arbitration Act. Your State's consumer protection laws apply in full and aren't waived.

Talk to us first. Before starting an arbitration, email legal@cean.com with your name, contact details, order number if you have one, what the dispute is about and what you want, signed by you. We'll do the same. Time limits pause while this runs. This step is required before arbitration.

Arbitration. If we haven't resolved it in 60 days, either of us can start an individual arbitration with the American Arbitration Association, under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, as in force when the claim is filed. We'll send you a copy free on request.

• Any hearing is in your home county, or by phone or video — your choice.
• We pay the arbitration fees above the small consumer filing fee, and we'll cover that too if you can't afford it.
• We each pay our own legal costs, unless a statute gives you yours, or the arbitrator finds a claim or defence was brought in bad faith — which applies equally to both of us.

Class action waiver. You and CEAN each agree to bring claims individually, not as part of any class, collective or representative proceeding. This applies in any forum and stands on its own, surviving even if the rest of this Section doesn't. An arbitrator can't run a class proceeding. If a court decides this waiver can't be enforced for a claim, that claim goes to court, not to class arbitration — neither of us agrees to class arbitration in any circumstances.

Who decides what. A court decides whether we formed an agreement to arbitrate at all, and whether the class action waiver is enforceable. An arbitrator decides everything else.

Not covered. Either of us can bring an individual claim in small claims court, or go to court to protect intellectual property or seek urgent relief. Claims for public injunctive relief under California law, and claims of sexual assault or harassment, can go to court. If you live in California, this Section applies only to disputes arising from your transaction with us.

Jury trial. Where your State allows it, we each give up the right to a jury trial for anything that does reach court. This doesn't apply in California or Georgia.

Time limit. Claims must be brought within one year, where your State allows a shortened period. It doesn't apply in Florida, Alabama, Idaho, Mississippi or South Dakota, doesn't apply to personal injury claims, and Texas has a two-year minimum.

How to opt out. Email arbitration-optout@cean.com, subject "Arbitration Opt-Out", with your name and email address, within 30 days of the first of: your first order, creating an account, joining our email or SMS list, or accepting these Terms. No form, no order number. It's free and changes nothing else. You only ever do it once — not annually, not when we update these Terms. If you opt out, disputes go to the courts of your State and you can join a class action.

Texts. By giving us your number and opting in, you agree to recurring automated marketing texts. This is never a condition of buying anything. Reply STOP to unsubscribe or HELP for help, or email us and we'll action it within 10 business days. Before bringing any claim about texts, please give us written notice at legal@cean.com and 15 days to fix it.

California. You can contact the Complaint Assistance Unit of the California Department of Consumer Affairs, 1625 North Market Blvd, Suite N 112, Sacramento CA 95834, or (800) 952-5210. Your privacy rights, including opting out of the sale or sharing of personal information, are in our Privacy Policy.

12.4 Canada

Your province's consumer protection law applies and wins where it conflicts with these Terms. Nothing here requires you to arbitrate or stops you joining a class proceeding, and no cap applies to our liability to you. You can bring a claim in your own province's courts or tribunals.

12.5 Singapore

Your rights under the Consumer Protection (Fair Trading) Act apply — including the presumption that a fault appearing within six months was there at delivery — and nothing here removes them. You can bring a claim in the Small Claims Tribunals or go to CASE for mediation.

Questions: hello@cean.com · Legal notices: legal@cean.com · Privacy: privacy@cean.com