My husband works with a lot of brands, and he always says, “A brand is judged by how they handle unpleasant situations.” I think that perfectly describes my experience with Cean.
My story with this brand actually didn’t start perfectly.
I originally found Cean because I was looking for a bodysuit that could give my stomach some extra support after my C-section two years ago. I wanted to start exercising again, but my stomach still felt very sensitive and I was dealing with significant diastasis recti. I wanted something that would make me feel supported and held together while I slowly became active again.
When my first bodysuit arrived, I immediately noticed the material. It felt incredible, honestly unlike anything I had worn before. Unfortunately, after wearing it once, the buttons at the bottom kept opening.
I contacted Cean and received a very prompt response. They offered to send me a size up. When the second one arrived, it fit a little bigger, but I experienced a similar issue.
I contacted them again with my feedback and they asked if I would like to try something completely different.
I was genuinely shocked by how thoughtful and respectful they were. I wasn’t expecting anything for free, and I had never experienced customer service that made me feel like the company actually cared about me, my experience, and how I felt about their brand.
I asked if I can try romper and without any questions they sent me right away.
That was about six months ago, and to this day it is probably the single piece of activewear I wear the most. I wear it for yoga, skipping, Pilates, and strength training. Since then, I’ve lost around 10 kg, I’ve become much more active, and my stomach feels so much stronger and more comfortable than it did when I started.
I still have a long way to go in my recovery, but this romper has genuinely become part of that journey. It gives me the support and comfort I was looking for when I first discovered Cean.
And six months later, I’m still impressed by how I was treated as a customer. Sometimes things don’t work perfectly the first time, especially with a new brand. What matters is what happens next, and Cean handled the situation beautifully.
I’ll be ordering their leggings next because we travel and spend a lot of time on long road trips, and after wearing romper so much I’m sure they would be perfect for long road trips.
Thank you, Cean, for creating a beautiful product, but even more importantly, for genuinely caring about the people wearing it. ❤️